Most frequently asked questions

This post provides answers to most frequently asked questions. This is the most convenient way for you to access the most relevant information in fastest time possible. 

Even though our support service strives to provide the best customer care in the timely manner, we do occasionally get overwhelmed due to high demand. 

Our knowledge base is continuously improving and growing. It should provide most of the requested information. 

All answers are published on our Support page. 

Q:  First deposit and wallet activation. 

How to activate ripple wallet and make it operational? How to make the first deposit? Answer. 

Q: Verification code (2FA).

What is verification code? How to enable it and how to use it? Answer. 

Q: Mobile phone validation. 

Validation sms (pin) does not arrive. What to do? Answer. 

Q: Account verification. 

How long does it take? Is verification mandatory? Answer. 

Q: Transaction processing time.

How to make a crypto deposit? How to make a bank deposit? How long do deposits take? Answer.