Support requests

How can I solve issues on my own?

Our support portal covers topics related to using our platform and common problems that may occur.

Most FAQ questions can be answered quickly by reading our support portal.

How can I request help?

A new support request can be opened via our request form.

Please follow these guidelines to receive the fastest possible assistance:

• Review our support portal and suggested articles/sections to see if the resolution can be found there.
• Do not submit duplicate tickets, as these will slow down our agents’ ability to assist customers quickly.
• Choose the proper request category when submitting a support request. The “Category” drop-down menu has several options. Please choose the category that most closely resembles your issue so we can provide the most accurate immediate response.

How does GateHub support work?

A new support request will always receive an automated reply which involves the most common solution and FAQ suggestions.

Most categories require you to reply to our email in order to reopen your request.

This is to ensure that our support system does not get spammed and our support agents overwhelmed with requests. GateHub does not require you to create a support account to manage your requests.