One of the main reasons and the most common one for “Incorrect Code” error that the time on your 2-Factor Authenticator app is not synced correctly. If you want to make sure your time is set correctly please follow the instructions below.
- Go to the Main Menu on the app
- Select Settings
- Select Time correction for codes
- Select Sync now
On iOS (Apple iPhone):
- Go to the iPhone Settings App. (your phone settings area)
- Select General
- Select Date & Time
- Enable Set Automatically
- If it’s already enabled, disable it, wait a few seconds and re-enable
Also, check if the time on your computer is set correctly.
If you’re experiencing any other issues please contact our support.