One of the main reasons and the most common one for “Incorrect Code” error that the time on your 2-Factor Authenticator app is not synced correctly. If you want to make sure your time is set correctly please follow the instructions below.

On Android:

- Go to the Main Menu on the app

- Select Settings

- Select Time correction for codes

- Select Sync now

 On iOS (Apple iPhone):

- Go to the iPhone Settings App. (your phone settings area)

- Select General

- Select Date & Time

- Enable Set Automatically

- If it’s already enabled, disable it, wait a few seconds and re-enable

Also, check if the time on your computer is set correctly. 

If you’re experiencing any other issues please contact our support.